Biodata & Resume Format For BPO Call Center Jobs
Your
Name
MailI : xyz@abc.com
Mob :
ABOUT MYSELF
I am very practical person with an amiable
disposition and strong cultural values. I strongly believe in accuracy and
precision in whatever I do. I believe I have good communication skills that
would provide transparency and productivity in the organization.
EDUCATIONAL
QUALIFICATION
·
Madhyamik from W.B.C.S.E in the year of 2005.
·
H.S from W.B.B.H.S.E in the year of 2007
·
B.Com
in the year of 2010 (Calcutta University)
OTHER
QUALIFICATION:-
·
Knowledge in Computer MS-Excel,MS-Windows,MS-Office
and well conversant with Internet.
PERSONAL
PROFILE:-
Father’s
Name :
Address :
:
Date of
Birth :
Marital
Status :
Languages
Known :
Hobbies :
Nationality :
EXPERIENCE:-
Working with
ABC BPO (ABC PROCESS)Oct, 2009 to Feb, 2012
Designation:-Executive-Operation (11 months)
Key Accomplishments:
- Handling customer of prepaid of ABC
(KOLKATA & ROWB).
- Meet the Difficulties of customer
queries.
- Motivating existing customers to use new
& upcoming VAs.
- Achieving all types of targets.
- Handling the GPRS help desk.
- Handling the higher escalation calls.
& 3G enquiry calls.
Designation:- Non-Calling Agent (18 months)
Key Accomplishments:
- Handling the higher escalation calls.
- Take Responsibility of enter floor.
- Meet in daily service level and
Answering level.
- Meet in floor AHT.
- Break Management.
- People Management.
Working with
ABC BPO (ABC PROCESS) March, 2012 to Oct, 2012
Designation: Team Leader.
Key Accomplishments:
·
Handling a team of 28 Agent’s.
·
Meet the Team, Shrinkages and Attrition.
·
Meet the team login hours, AHT and Quality.
·
Take Responsibility of enter floor.
·
People Management.
·
Break Management
·
Meet in floor AHT
- Meet in
daily service level and Answering level.
- Achieving
all types of targets.
Working with
ABC (ABC Process) Oct, 2012 to till date
Designation: Spoke Officer.
Key Accomplishments:
- Verify
customer documents.
- Activated
customer’s Prepaid new connection.
- Prepare
daily MIS.
- Handling
Distributor& Customerqueries.
- Activation
withing TAT.
·
People Management.
·
Training to distributor and channel partner.
·
Escalate any Issue & resolved.
Thanks & Regards,
Your Name
+91 9000000000
+91 8000000000
Mail: -xyz@abc.com